How impressive is it when you walk into a restaurant and the vibe works – the host is gracious and welcoming, the server is focused on you (and not hiding in a corner talking with co-team members) and your dining experience, and the kitchen responds well to specific requests? Very. Unfortunately, only the best of the best pass this test.
Training and owner attitude sets the bar high or low. Finding the right team members is the second part of the equation. Execution needs to be assessed objectively (not just by ownership or management) by proper guest feedback and mystery shop visits.
Guests will reward your restaurant and your servers with repeat business and via word of mouth
“advertising.”
Time to step back, assess, and make any corrections to your systems and operation to be one of the best
of the best.
